Workplace Skills

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Studies show that when businesses focus on developing essential skills in the workplace, teams are more productive, innovative, and efficient. Training & Development Solutions can tailor a course on nearly any topic to help your organization enhance the skills of your workforce, including these various subject areas.

• Basic Computer Skills

  Increase your staff’s productivity by empowering them with skills they will use every day. Individuals can start with beginner classes and work through advanced. No experience necessary. We offer standard office application classes and can also set up a training to meet the specific needs of your team. 

  Course topics that have been customized include: Excel Level I and II

• Business Communication

  Excellent communicators understand that communicating with others is a complex activity. It involves the verbal and nonverbal, the written and spoken word, the ability to resolve disagreements, and the ability to actively listen. Learning these soft skills is key to successful interactions between staff members and customers. 

  Course topics that have been customized include: Business Grammar Business Writing, Communicating as a Leader, Effective Communication, Effective Presentation Skills, Email & Telephone Etiquette

• Business Processes

  Business process skills are vital for organizations, enabling efficient work and strategic decision-making. They help employees prioritize tasks, identify bottlenecks, and improve productivity while reducing errors. These skills foster collaboration and adaptability, driving innovation and effective planning, leading to a more agile and competitive organization.

  Course topics that have been customized include: Creativity and Innovation, Critical Thinking, Decision Making and Problem Solving, Delegation Skills, Managing Multiple Priorities, Mastering Meetings, Negotiating Skills, Project Management, Strategic Planning, Strategic Thinking

• Conflict

  When conflicts arise, addressing them effectively can prevent escalation, promote better communication, and strengthen team dynamics. By learning to navigate disagreements constructively, employees can foster collaboration and innovation, ultimately driving organizational success.

  Course topics that have been customized include: Dealing with Difficult People, Managing Conflict, Mediation Skills for Managers, Understanding Conflict in the Workplace, Conflict Resolution and Problem Solving

• Culture/Diversity/Respect

  Great leaders model and promote respect and celebrate diversity within the workplace. They know how to communicate with and motivate those from different cultures and generations, and, how to navigate ethical conflicts. Learn how to be a great leader.

  Course topics that have been customized include: Business Ethics, Communicating Across Cultures, Ethics and Diversity in the Workplace, Leading Multiple Generations in the Workplace, Maintaining a Respectful Workplace, Unconscious Bias and Micro Aggressions, Valuing Workplace Diversity

• Customer Service

  Customer service skills are crucial in an organization as they directly impact customer satisfaction and loyalty. Employees who excel in these skills can effectively address concerns, resolve issues, and build positive relationships with clients. By prioritizing strong customer service, organizations can enhance their reputation, drive repeat business, and ultimately achieve greater success in a competitive market.

  Course topics that have been customized include: Communicating Effectively with Customers, Customer Service

• Human Resources

  People are the greatest resource in any organization, and you want to recruit the best. Learn how to interview for top results, how to promote a harassment-free workplace, and the need-to-know legal and regulatory issues. We are a preferred provider of SHRM human resources training.

  Course topics that have been customized include: Interviewing for Best Results, Interviewing Skills for Applicants, Managing Human Resources

• Leadership

  Leadership skills are vital in an organization as they guide teams toward shared goals and navigate challenges effectively. Strong leaders inspire and motivate employees, fostering a culture of trust and collaboration while driving innovation and engagement, which ultimately enhances organizational success.

  Course topics that have been customized include: Appraising Performance, Creating SMART Performance Objectives, Critical Conversations, Discovering Your Management Style using DiSC, Effective Leadership Styles, Emotional Intelligence, Exploring Leadership, Giving Recognition, Influence without Authority, Influencing through Storytelling, Leadership Skills for Non-Supervisors, Leading Performance Conversations, Optimizing Performance through Coaching & Feedback, Psychological Safety, Strengths Finder

• Organizational Development

  Organizational Development skills enable leaders to assess and enhance workplace dynamics, facilitate effective change processes, and nurture employee engagement. By focusing on development, organizations can improve overall performance, drive innovation, and ensure long-term success in a constantly evolving environment.

  Course topics that have been customized includes: Challenges of a Changing Organization, Myers-Briggs Type Indicator® (MBTI) for Organizations

• Personal Development

  One of the best investments employers can make is in the personal development of their staff members. Our courses will increase your employees’ ability to create and innovate, make decisions and solve problems, speak with confidence, soothe irate customers, and manage time and stress.

  Course topics that have been customized include: Assertiveness Training, Organizational Skills, Speaking with Confidence, Stress Management, Time Management

• Supervisory Skills

  Managers need a specialized tool kit to be successful. New managers first need to learn how to make the transition from peer to supervisor. All managers need know-how in a variety of areas: managing conflict, dealing with difficult people, resolving conflict between employees, appraising performance, and leading performance conversations. 

  Course topics that have been customized include: Best Practices in Supervision, Counseling Skills for Supervisors, Customer Relations for Supervisors, Delegation Skills, Making the Transition from Peer to Supervisor

• Team Skills

  One of the defining features of human beings is our ability to work together. Successful leaders know how to identify individuals’ strengths and build group members into a cohesive, efficient, and productive team, all working to achieve the same goal. Team leaders manage tasks and motivate people to be the best they can be.

  Course topics that have been customized include: Building High Performance Teams, Effective Team Building, Successful Team Leadership

If you would like to set up training for staff at your organization, please contact us at 443-518-4459 or by email at trainingsolutions@howardcc.edu.

If you are interested in taking a class for your own professional development, please view our occupational training courses:

• Apprenticeships
• Business
• Computer & IT
• Health Care Careers