
Google IT Support Professional Certification
Prepare for an In-Demand Career in IT
Prepare for an entry-level job in IT support in this 5-course certificate program offered in partnership with Google. This program includes an innovative curriculum and will introduce you to troubleshooting, customer service, networking, operating systems, system administration, and security through a mix of video lectures, quizzes, and hands-on labs and widgets. With an average commitment of five hours a week, you may complete this program in approximately six months.
In additional to being ready for an entry-level IT support specialist position, you may also build on this program by taking the A+ certification course or applying for the IT apprenticeship program.
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Certification Courses
This course is the first in the 5-part series leading to the Google IT Support Professional certificate, This course prepares you for a role as an entry-level IT Support Specialist. You will be introduced to the world of Information Technology (IT) and learn about the different facets of Information Technology, like computer hardware, the internet, computer software, troubleshooting, and customer service. You must complete all 5 parts to earn the Google IT Support Professional Certificate. No refund seven days prior to course start date. 4.0 CEUs.
This course is the second in the in the 5-part series leading to the Google IT Support Professional certificate. This course provides an overview of computer networking and covers the fundamentals of modern networking technologies and protocols, an overview of the cloud, practical applications, and network troubleshooting. Course Prerequisite: XA-705. You must complete all 5 parts to earn the Google IT Support Professional Certificate. No refund seven days prior to course start date. 4.0 CEUs.
This course is the third in the 5-part series leading to the Google IT Support Professional certificate. In this course, through a combination of video lectures, demonstrations, and hands-on practice, you will learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. Course Prerequisites: XA-705 and XA-706. You must complete all 5 courses to earn the Google IT Support Professional Certificate. No refund seven days prior to course start date. 4.0 CEUs.
This course is the fourth in the 5-part series leading to the Google IT Support Professional certificate. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. This course will transition you from working on a single computer to an entire fleet, and you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. You will deep dive on the cloud, how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity, and how to recover your organization’s IT infrastructure in the event of a disaster. Course Prerequisites: XA-705, XA-706, and XA- 707. You must complete all 5 courses to earn the Google IT Support Professional Certificate. No refund seven days prior to course start date. 4.0 CEUs.
This course is the last in the 5-part series leading to the Google IT Support Professional certificate. This course covers IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. You will be introduced to encryption algorithms and how they are used to safeguard data, and learn the 3 As of information security: authentication, authorization, and accounting. This course will also cover network security solutions, ranging from firewalls to Wifi encryption options. The course puts all these elements together into a comprehensive security architecture, and covers recommendations to create a culture of security in your organization or team. Course Prerequisites: XA-705, XA-706, XA-707, and XA-708. You must complete all 5 courses to earn the Google IT Support Professional Certificate. No refund seven days prior to course start date. 4.0 CEUs.